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Owned and operated by Livewell Recovery LLC, our team is ready to answer your questions about saunas, cold plunges, and hot tubs.
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Frequently Asked Questions
How long does shipping take for saunas and cold plunges?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and hot tubs may include additional delivery coordination details sent via email after purchase.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and carrier details. You can use that tracking number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible products. If something is not the right fit for your space, please review our Return Policy page for complete details on how to begin the process.
Can I exchange my product for a different model?
We are happy to help you explore exchange options within our 30-Day Returns window. Contact us with your order number and the model you are considering, and we will walk you through the next steps.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat panels that warm the body directly at lower ambient temperatures, while traditional saunas heat the air inside the cabin for a more intense heat experience. Your preference often depends on the temperature range you enjoy and the space available in your home. Our team can help you compare specific models to find the best match.
What should I consider before purchasing a cold plunge or hot tub?
Key factors include available space, electrical requirements, water capacity, and how you plan to integrate the unit into your daily routine. Many of our cold plunges and hot tubs are designed for residential use with standard hookups. Feel free to contact us for guidance on sizing and placement for your specific setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Carefully Selected Products
Every sauna, cold plunge, and hot tub in our collection is chosen for durable construction and lasting performance.
30-Day Returns
Shop with confidence knowing our return policy gives you time to ensure your product is the right fit.
